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Frequently Asked Questions

Login Issues

I forgot my password and can’t login

Use the login finder first. If you are unable to find your login, contact us, or you can contact the payment processors directly.

I have my password but I still can’t seem to login?

Remember that passwords are cAse SenSiTivE, make sure you are entering the correct password.

Is there a preferred browser to use for the site which may make logging in easier?

No, any browser will do.

I’m still having problems, whom do I contact for help?

contact us.

Site Problems

I found a broken link, what do I do?

Please, let us know by contacting us from our support page with the URL of the page with the broken link.

One of the updates has content missing, where is it?

That’s strange, please let us know ASAP. Please include the models name and the update date if possible and what is missing (i.e. The still pictures, the video clips, etc). We will re-upload the content immediately.

I cannot open zipped files, what do I do?

Windows users: windows has it's own built-in zip decompressor. Just click on the zip file to open the archive. Versions older than XP may not, in which case you will need to install one, the best we know of is IZArc.

Mac users: OS X has a built in archive maker, right-clicking (ctrl-click) on a ".zip" file should show you the options to unzip the archive.
Mac’s have a utility called "stuffit" which can also handle zip files. Normally, just double clicking a compressed file launches the utility and unzips the file. If you do not have this utility, you can download it free here.

Questions about Video

I don’t have Quicktime player on my computer, where do I get it?

Download it free here. But we strongly recommend you try the VLC Player, it's the most versatile player out there and will play most any format you throw at it.

I don’t have Windows media player on my computer, where do I get it?

Download it free here. But we strongly recommend you try the VLC Player, it's the most versatile player out there and will play most any format you throw at it.

I am on a PC, how do I play the streaming movies?

Flash streaming: most new computers already have Flash installed. If not, you should be prompted to install it automatically. If not, please visit Adobe.

Older shoots: your Windows Media Player should open as soon as you click on a streaming movie link, the media will buffer for a short time, then the movie will start playing. If this doesn't happen, try rebooting your machine and please make sure you install the latest version of the Windows Media Player from here.

It goes without saying that to play the Broadband streams you must have a broadband connection (DSL, cable ....). You can't stream high-quality video files on a slow or unstable Internet connection.

If for some reason your player doesn't launch when you click on a streaming movie link, follow this procedure: right-click on the stream link (either the dial up link or the broadband link), select "copy link location", then open your Windows Media Player, go to File > Open URL, and paste the address in the box.

I try to play the streaming movies but the Real Player opens?

Real Player can't play Windows Media streams. If your real player opens automatically when you click on the stream links you need to fix your file associations: open your windows media player, go to Tools > Options > File Types and ensure that the windows media file formats are set to be played by the windows media player (if you don't see the Tools on your player toolbar press Ctrl-M to display it).

Until you get your player to work with the streams you can download the clips to your computer and play them from there.

I am on a Mac, how do I play the streaming movies?

Flash streaming: most new computers already have Flash installed. If not, you should be prompted to install it automatically. If not, please visit Adobe.

Older shoots: your Quicktime player should open as soon as you click on a streaming movie link, the media will buffer for a short time, then the movie will start playing. If your player doesn't launch when you click a streaming movie link, follow this procedure: open your Quicktime player. Switch to your browser and try to stream the video. Nothing will happen, go to the Location field at the top of your browser and copy the URL that's up there. It points to the file to be streamed.

Then switch to your Quicktime player and choose File>Open URL. A dialog that accepts a URL appears. Paste the URL to the file into the dialog. You will be prompted for your ID/password.

You may need to install a plug-in called 'Flip4Mac'.

I am on a Mac, which video format do you recommend for me?

We recommend you watch the downloadable Quicktime files but you should also be able to view the WMV files (and streaming) if you have Windows media player installed on your machine.

I have a high-speed connection but the streaming is not playing smoothly?

Firstly, to really enjoy the streaming movies you need to be on DSL or cable. If you’re on dial up you should download the clips to your machine and watch them from there.
If your stream looks “choppy”, increase the amount of buffering seconds on your player: open your Windows Media player, go to Tools>Options>performance and choose to buffer 60 seconds. You may also want to check the strength of your connection and lastly, try to watch streaming movies only when you are not asking your connection to perform other tasks (such as downloading large files or uploading to a server) as these will slow down the stream and make it seem “choppy”.

How do I join the downloadable movie clips to create a full length movie?

WMV files: drag and drop all the clips you want to play into your Windows media player.

Billing Issues

What name will show up on my bank statement/credit card bill?

We respect your privacy and understand that discretion is very important. Depending on which credit card processor you join with the following will show on your statement: ““, or “Epoch.com *”, or “CCBill.com *”, or “NetCash*TF Rel” or "Segpay.com *". If you joined via online check, ”NBcheck.com” will show on your bank statement.

Can I change my membership type or duration?

If you have, say, a 1-month rebilling membership and wish to change to a, say, 3-month rebilling membership, or Bondage Pass membership, or change the site you are a member of, you will need to cancel the current membership and then re-join. Our billing system doesn't allow us to alter the product you are charged for.

Why has my application for membership been rejected?

Did you enter all of the numbers on your credit card correctly? One of the most common reasons for decline is the expiration date, zip code or security code on your card do not match what you entered.

You may be in a country from which we do not accept payments. As we use a 3rd parties to process transactions you must contact Epoch, CCBill or Segpay for advice here.

Why don't you accept PayPal or Amex

Paypal and Amex do not allow adult products or adult site subscriptions to be purchased with their systems.

How do I cancel my recurring membership?

Please use this form.

Shooting Guidelines

What does Twisted Factory do to ensure the safety and happiness of all models they shoot with?

All models limits are respected at all times. There is a constant communication between Director and model during the shoot to make sure the model during the shoot and a model may always stop a shoot if they feel unsafe for any reason.

Why does Twisted Factory not allow certain acts?

For a number of reasons, some of which are legal, others are personal preference. We feel that directors produce the best material when shooting acts that they personally enjoy or that they find arousing. Other acts; such as blood play are simply not worth the legal risks or the possibility of losing our payment processor.

Other Questions

Can I see these videos anywhere else?

No, all of our material is exclusive to our sites.

Do you sell DVD’s of the shoots?

No, and it's unlikely we ever will - DVDs are a dying medium, they are very risky to ship, and it has become very easy to hook a PC up to a TV set.

Are you available to make custom videos/updates?

We welcome suggestions from members but do not make exclusive custom videos. If there is something you would like to see please contact us if you are not a member. Members please use the forums in the site, and we’ll see if we can arrange it.

I have an idea for a great site, would you like to hear it?

Sure, let us know what you have in mind. Please keep in mind that we are looking for fresh and unique ideas, not ideas covered by scores of other sites


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